An answering service for plumbers that picks up on the first ring
Call Rey is an AI answering service for plumbing companies. It answers every call while you’re on a job or off the clock, checks the caller is in your service area, gives prices from your own list, takes the address and the problem, and transfers true emergencies to your phone.
Why it matters
Plumbing calls are urgent. A caller with water on the floor phones the next plumber if nobody answers.
You can’t take a call with both hands on a fitting, and a voicemail box doesn’t tell you which call was the emergency.
Calls Rey handles
- “My water heater is leaking, can someone come today?”
- “Do you do drain cleaning in my ZIP code?”
- “How much is it to come out?”
- “Is my plumber still on the way?”
What Rey does for you
- Running todayChecks the caller’s ZIP against your service area
- Running todayQuotes your trip charge or flat prices from your own list, never a made-up number
- Running todayTakes name, number, address and the problem, saved even if they hang up
- Running todayTransfers urgent calls to you with a whisper of who’s calling and why
- Running todayLooks up an open job by the caller’s number and tells them who’s coming
- Building for launchBooks the visit on your calendar
- LaterLogs the call on the customer in Jobber or Housecall Pro
Good to know
- Rey won’t diagnose a problem or promise a repair price beyond what your price list says.
- Booking straight onto your calendar is coming at launch. Until then, Rey takes the details and you confirm the time.
Plan that usually fits
Pro
Live transfers for emergencies, and enough minutes for a busy season.
Compare plans →Questions from plumbers
Can it tell an emergency from a routine call?
You decide what counts as urgent, such as active leaks, no water or sewage backups, and Rey transfers those to you right away. Everything else becomes a detailed message.
Will it give prices I haven’t approved?
No. It only quotes from the price list you give it. If a price isn’t on your list, it says someone will call back with a quote.
Also see
Stop sending callers to voicemail.
Join early access and we’ll reach out when there’s a spot. Or book a demo and hear the agent for yourself.