Call recording, consent and AI disclosure

Last updated: November 15, 2026

Short version: Call Rey can record and transcribe calls, and it’s an AI. We recommend that every Call Rey line tell callers both things at the start of the call, because callers can be in states with stricter rules than Texas.

The greeting we recommend

“Thanks for calling [Business]. This is [Name], an AI assistant. This call may be recorded. How can I help?”

This tells the caller, before they share anything, that the call may be recorded and that they’re talking with an AI. A caller who doesn’t want that can hang up or ask for a person. At launch, Call Rey will include this disclosure in its greeting by default. A business that changes the greeting is responsible for keeping a disclosure that meets the laws that apply to it.

Why we recommend telling every caller

Texas is a one-party consent state for recording a conversation you take part in. That alone doesn’t settle the question for every call.
Callers can be anywhere. Some states require the consent of everyone on the call before it’s recorded. Commonly cited examples include California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania and Washington. When a call crosses state lines, the stricter rule may apply.
AI-specific rules are changing. Some states have passed or proposed laws requiring businesses to tell people when they’re talking with an AI, and federal regulators have applied existing telemarketing rules to AI-generated voices on outbound calls.
It’s the honest thing to do. The voice agent Call Rey is built on already tells callers it’s an AI when they ask, and never pretends to be human.

A short disclosure at the start of every call is the simplest way to meet the strictest of these rules.

What Call Rey records and keeps

When recording is on, Call Rey stores:

an audio recording of the call
a written transcript
an AI-written summary
the caller’s phone number and the details they gave, such as name and what they need

These go to the business the caller was calling. Call Rey processes them on that business’s behalf to provide the service. Retention periods will depend on the plan and will be published before launch. A business can turn recording off.

Outbound calls and texts

Some planned Call Rey features send texts after a call, such as confirmations, reminders or review requests. Those will only be sent with the caller’s consent, captured during the call, and every text will include a way to opt out (reply STOP). Call Rey will not place marketing calls with an AI voice to people who haven’t agreed to receive them.

What businesses using Call Rey are responsible for

Keeping a recording and AI disclosure in the greeting that meets the laws that apply to their callers.
Not using Call Rey for calls it isn’t designed for, including patient calls covered by HIPAA and emergency dispatch.
Using recordings and transcripts lawfully and honoring callers’ requests about their information.

Emergencies

Call Rey is not an emergency service. A caller who describes an emergency is told to hang up and call 911.

Questions

Email hello@getcallrey.com. This page is general information, not legal advice. Businesses with questions about their own obligations should talk to a lawyer.