Frequently asked questions
Short version: the voice agent is real and answering calls today, Call Rey is in early access, and every feature on this site is labeled with whether it runs today or is coming at launch.
Can I sign up today?
Not yet. Call Rey is in early access. Join the list and we will contact you when there is a spot, or book a demo to hear the agent.
Is this a real product or a mockup?
The technology is real. Call Rey is built on Ace, the AI agent that answers calls for 24 Hour Car Unlocking, the founder’s own locksmith and roadside business. Ace answers questions, quotes from the price list, takes details, transfers to a dispatcher and records calls. Rey takes that same technology and makes it something any service business can set up itself. The app, the setup wizard and booking are being built now. Each feature on this site is labeled “Running today”, “Building for launch” or “Later”.
Will callers know they are talking to an AI?
Yes, if they ask, Rey says so plainly. We also recommend that every Call Rey line opens by saying the call may be recorded and that the caller is talking with an AI assistant. Some states require that.
Do I need a new phone number?
No. You will be able to forward your existing number to Rey, or get a new local number if you prefer.
What happens when Rey cannot answer something?
It takes a message with the caller’s name and number, or transfers the call to you if you have set that up. It is built to say “let me have someone call you back” instead of guessing.
Does it speak Spanish?
English and Spanish on every call is part of the launch plan. Today, the agent hands Spanish-speaking callers to a person.
Can I use it for a medical or dental office?
Not for patient calls. We will not take patient calls until every part of the system is covered by HIPAA agreements. Non-clinical businesses are fine.
What does it cost?
Early-access pricing starts at $29 a month for 100 minutes, with a seven-day free trial. Prices are not final until launch. See the pricing page.
What is a “minute”?
Time Rey spends on the phone with your callers, counted each month. Each plan includes a set number of minutes, with a per-minute rate after that.
How do I cancel?
In one tap in the app. It shows you exactly how to turn off call forwarding, and the Rey number is released right away. You are not charged for a trial you cancel.
Who is behind Call Rey?
Call Rey is a product of Austin Web & AI in Austin, Texas. It is built by the founder of 24 Hour Car Unlocking, who also built that company’s dispatch platform and its AI agent, Ace.
Can I sell Call Rey to businesses I know?
Yes. See the partner program. Partners get a referral link and earn a share of what their referrals pay.
Still have a question? Ask it on the demo form.
Stop sending callers to voicemail.
Join early access and we’ll reach out when there’s a spot. Or book a demo and hear the agent for yourself.