How to choose an AI receptionist
The best AI receptionist for your business is the one that answers only from your info, admits when it’s an AI, transfers to you cleanly, works with your booking tool, and is easy to leave. Use these eight questions to compare any service, including ours.
- 1
Does it say it’s an AI?
It should, when asked. Be wary of any service that pretends to be human. Some states require disclosure.
- 2
Where do its answers come from?
It should answer only from your info and say “someone will call you back” when it doesn’t know. Ask what it does with a question it can’t answer.
- 3
Can it transfer, and what if nobody picks up?
You want warm transfers to a person, plus a message when nobody answers.
- 4
What counts as a minute, and what’s the overage?
Compare the total at your real call volume, not just the sticker price. Ask about spam calls.
- 5
Does it work with your booking tool?
Check your exact calendar or booking app. Some apps have no public connection, so the AI can only text a link.
- 6
Can you hear it before going live?
A test call with your own business info tells you more than any demo.
- 7
How do you leave?
Ask how cancelling works, how forwarding gets turned off and whether your number is released right away.
- 8
What happens to recordings?
Ask who can hear them, how long they’re kept and whether callers are told they’re recorded.
How Call Rey answers these
Rey says it’s an AI when asked, answers from your info and takes a message when it doesn’t know, transfers with a whisper and a no-answer fallback, and records calls with a recommended disclosure. Those run today in the agent Rey is built on. Booking connections, test calls in the setup wizard, and one-tap cancel with instant number release are being built for launch. See features for exactly what runs today.
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